Privacy Policy

Privacy Policy(w.e.f. 2nd Jul 2020)

  • The VaultsPay privacy policy governs the manner in which VaultsPay collects, uses, stores, protects and discloses confidential, personal and non-personal information when you use the website.

  • VaultsPay uses cookies, to make this website work properly. For information about the cookies we use, and how we manage the data that our cookies collect, please read our cookie policy.

  • This privacy policy applies to the website and all the products and services offered by By agreeing to the present privacy policy, you accept the collection, processing, and use of your personal information and data in the manner described here.

  • VaultsPay will always ensure that your privacy is protected and secured at every step. You can be assured that we will use your personal information only in accordance with this privacy policy.

  • VaultsPay reserves the right to make changes to this policy at any point in time, and accordingly update this page with the revised privacy policy. It is important for you to review this privacy policy regularly, or whenever you use the VaultsPay site to make sure that you are happy with the revised privacy policy.

  • We use advanced security technology to prevent our computers from being accessed by unauthorized persons.

  • It is important for you to take the necessary protection against unauthorized access to your Login ID/password and to your computer. Be sure to protect the password used to access our services.

  • By personal information, we mean information that can be associated with a specific person and can be used to identify that person.

  • Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

Personal Information that VaultsPay requests from you

    • Name, gender, designation, date of birth and contact information including email address

    • Business information

    • Demographic information like postcodes, preferences and interests

    • Any other personal information and documentation relevant/required to process your application.

    We do not sell, rent or distribute any of your personal information to third parties in the normal course of doing business and will only share your personal information with third parties in accordance with this privacy policy.

Why VaultsPay collects your information

  • We collect your personal details and other information to better understand your needs and provide you with a better service, and particularly for the following reasons:

    • For internal record keeping and external compliances: For internal compliance checks and for external compliance checks by certified vendors.

    • To personalize the user experience: We may use information to understand how our Users as a group, use the services and resources provided on the

    • To improve the customer service experience: Your information helps us respond more effectively to your customer service requests, inquiries and support needs.

    • To process your application: We use the information collected to understand, approve or decline your application.

    • For marketing our products and services: We may use your information for promotional activities of our new products and features, special offers and for advertising our products.

    • To send our periodic correspondence, marketing emails: The email address provided by you will be used to send information and updates pertaining to our website and our services. It may also be used to respond to your inquiries, and/or other requests. You can easily unsubscribe from most types of email VaultsPay sends you, but there are a few exceptions. The only types of email you cannot opt out of are the ones that contain important information that we must ensure you know about.

    • Law enforcement agencies: Where we are required so to do to comply with law; where we are cooperating with an ongoing law enforcement or financial terrorism investigation; under directions of the regulatory authority with the approval or as per directions of the Central Bank of UAE.

    • For reporting about compliances with applicable rules and regulations of UAE Central Bank.

    • Upon appropriate request or order from the authorities: We will disclose the required information/documentation in a secured manner with the acquiring banks, Card Association, court, government authorities or law enforcement agencies.

Data Storage and Access

  • We are committed to ensuring that your information is secure with VaultsPay. The data we collect from you are stored in our system servers and will be treated with utmost confidentiality.

  • Your personal information will be used only by VaultsPay for all business transactions that require your information to complete the transactions.

  • VaultsPay has all the necessary electronic and physical procedures in place to keep your information secure in order to prevent any unauthorized access.

  • If you choose to restrict the collection or use of your confidential and personal information “Then Kindly Do Not Proceed & Exit Our Website”.

Third-party Website Link

  • Users may find on the VaultsPay website, advertising or other content that links to the sites and services of our partners, suppliers, sponsors, advertisers, licensors and other third parties.

  • VaultsPay has no control over the practices of these other websites and is not responsible for the privacy practices of such other websites. Browsing and interaction on any other website, including websites which have a link to our website, is subject to that website’s own terms and policies. VaultsPay does not guarantee protection and the privacy of information which you may provide to such other websites.

  • You should exercise caution and carefully read and understand the privacy statement applicable to the website in question.

Cookie Policy

  • Cookies are text files that websites save on your computer, tablet or mobile device when you visit a website. They are used by your computer’s browser, to store the visitor session data when you visit a website. This is so that the website remembers your preferences and actions, such as your login, font size, preferred language and visual display preferences, so that you do not have to keep re-entering them every time you visit that website. Cookies, by themselves, do not identify the individual user.

  • Cookies are commonly used on the Internet and do not harm your system.

  • Cookies are mainly used to measure web traffic, to keep records, and helps us in analyzing data to be used for improving our website and to let you know when you visit a particular site. Cookies give you a better user experience. But cookies never give us access to any other information other than what you chose to share with the website.

  • Users generally have the options to accept or decline cookies. However, please note that you will not get the full benefit of using the website if you choose to decline.

  • We use both session and persistent cookies. Session cookies expire and no longer have any effect when you log out of your account or close your browser. Persistent/long term cookies remain on your browser until you erase them or they expire. You are free to decline our Cookies if your browser or browser add-on permits, but doing so may interfere with your use of our website and VaultsPay Services. Refer to the help section of your browser, browser extensions, or installed applications for instructions on blocking, deleting, or disabling Cookies.

Accessing and Amending your Personal Information

  • We follow GDPR regulation, and You can access and review your information under the “Profile” section when you log into your Account on

  • If your personal information changes or is incorrectly presented in your Customer Account, you should promptly amend your personal information (as applicable) via However, we may need to verify the accuracy of the new data you provide to us.

  • To avoid inconvenience to all, VaultsPay strongly advises to keep all information up to date and correct. VaultsPay will be exempted from any responsibility in the rare event where losses may arise from not updating your information.

  • If you cancel your account, your details will not be used for other purposes, sold, or given to third parties, unless we are legally obliged to do.

  • Your Rights

    As per GDPR, on your written request, which can be directed to our Data Protection Officer by email - ([email protected]), we will give you information about data stored that pertains to your person. If it is incorrect, we will of course immediately arrange the necessary corrections. If you would like to make use of your right to data deletion/blockage, we will perform the deletion/blockage in accordance with applicable law. Only data that we are required to store by law is excluded from this.

  • Contact us if you have any privacy-related questions

  • If you have questions or concerns about our collection and use of your personal information, please contact our Data Protection Officer – [email protected].

  • Our working hours Sunday to Thursday from 9am to 6pm UAE Time.


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